Return & Exchange Policy

Return & Exchange Policy

We offer a 7-day exchange policy, which means you have 7 days from the date of receiving your item to request an exchange.

Eligibility for Exchange

To qualify for an exchange, the item must:

• Be unused, unworn, and undamaged

• Be in original condition, with tags intact

• Include original packaging, manuals, warranty cards, and all accessories

• Not be marked, defaced, or altered in any way

• Be accompanied by a receipt or proof of purchase

⚠️ Change of mind is not accepted as a reason for exchange or return.

How to Request an Exchange

To initiate an exchange, contact us via:

• Email: abdullah.sony91@gmail.com

• WhatsApp: 0309-2133458

Once your request is approved, we will provide return instructions and a shipping label.
Items sent without prior approval will not be accepted.

Return Address

Office Address:
House # 05, Street # 15,
Mughal Street, Naeem Park,
Shahdara Town, Lahore

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

Replacement Policy

Sobianazir.online offers replacements only in the following cases:

• Wrong product delivered

• Product received with a defect or issue

All replacement conditions listed above must be met.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Perishable goods (food, flowers, plants)

• Custom or personalized items

• Personal care and beauty products

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

Exchanges

The fastest way to get the desired item is to return the approved product and place a new order separately after acceptance.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days without providing a reason. Items must be unused, in original packaging, and include proof of purchase.

Refund Policy

Once we receive and inspect your return, we will notify you of approval or rejection.

• Approved refunds are processed to the original payment method within 10 business days

• Banks or card providers may take additional time to reflect the refund

If 15 business days have passed since approval, contact us at abdullah.sony91@gmail.com

Late or Missing Refunds

• Check your bank account

• Contact your card provider

• Contact your bank

• If unresolved, email: info.comprosystem@gmail.com

⚠️ Sale items are non-refundable

Shipping

• Return shipping costs are customer’s responsibility

• Shipping charges are non-refundable

• Return shipping cost may be deducted from your refund

• Delivery time for exchanged items may vary by location

Need Help?

For any questions or clarification regarding returns or exchanges:

• WhatsApp: 0309-2133458

• Email: abdullah.sony91@gmail.com

Our Services

✅ Free Shipping on orders above Rs. 1000
📞 24/7 Customer Support: 0309-2133458
🚚 Fast Delivery: 2–3 working days
🔒 Secure Payments: 100% safe and secure checkout

If you want, I can also:

• Make this shorter

• Convert it into FAQ format

• Optimize it for Shopify / WooCommerce

• Rewrite in simple Urdu or bilingual (Urdu + English)