FAQ,s

FAQ,s

Frequently Asked Questions (FAQs) – sobianazir.online

"Big goals need effort. Every step matters, and with balance and dedication, success always follows."

 
1. What is the delivery time?

We believe in fast and reliable delivery! Most orders are delivered within 2–5 working days across Pakistan.
For delivery updates or issues, you can call or WhatsApp us at 0309-2133458.

2. Can I return my parcel?

Yes! We have a Return & Exchange Policy for eligible items. To return a product:

  • The product must be unused, undamaged, and in its original packaging.
  • You need to contact us first before sending any item back.

📧 Email: abdullah.sony91@gmail.com
📱 WhatsApp: 0309-2133458

Please note: Change of mind is not accepted as a reason for return

3. How can I track my order?

After your order is shipped, you will receive a tracking number via SMS.

  • Enter the tracking number in our “Track Your Order” section on the website to see your delivery status.
4. What payment methods are available?

We offer:

  • Cash on Delivery (COD) – Pay when your order arrives.
  • Online payments (if available)

All orders are confirmed after a verification call.

5. How much is shipping?
  • Free shipping on orders above Rs. 1,000.
  • Rs. 200 shipping on orders below Rs. 1,000.

📌 Shipping charges for sale or promotional items may vary. Check at checkout.

 

6. My parcel is damaged. What should I do?

If your order arrives damaged, please:

  1. Contact the courier company to file a claim.
  2. Keep all packaging and damaged items until the claim is resolved.

sobianazir.online is not responsible for courier damages.

7. Do you deliver all over Pakistan?

Yes! We deliver to all cities in Pakistan using trusted courier partners.

8. Can I check my product at delivery?

We do not recommend opening products at delivery, especially electronics.

  • Some gadgets need the user manual for setup.
  • All delivered items are covered under our Return & Exchange Policy.
9. How can I contact customer support?

We are available 24/7 to help you with orders, returns, and delivery inquiries.

How may I help you?
Sobianazir.online
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