Refund and Returns Policy

Return & Exchange Policy

We offer a 7-day exchange policy, which means you have 7 days from the date of receiving your item to request an exchange.

Eligibility for Exchange

To qualify for an exchange, the item must:

  • Be unused, unworn, and undamaged
  • Be in original condition, with tags intact
  • Include original packaging, manuals, warranty cards, and all accessories
  • Not be marked, defaced, or altered in any way
  • Be accompanied by a receipt or proof of purchase

 Change of mind is not accepted as a reason for exchange or return.

How to Request an Exchange

To initiate an exchange, contact us via:

Once your request is approved, we will provide return instructions and a shipping label.
Items sent without prior approval will not be accepted.

Return Address

Office Address:
House # 05, Street # 15,
Mughal Street, Naeem Park,
Shahdara Town, Lahore

Contact Number : 03287173774

Damaged, Defective, or Wrong Items

Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue promptly.

Replacement Policy

Sobianazir.online offers replacements only in the following cases:

  • Wrong product delivered
  • Product received with a defect or issue

All replacement conditions listed above must be met.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care and beauty products
  • Hazardous materials, flammable liquids, or gases
  • Sale items and gift cards

Exchanges

The fastest way to get the desired item is to return the approved product and place a new order separately after acceptance.

European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you may cancel or return your order within 14 days without providing a reason. Items must be unused, in original packaging, and include proof of purchase.

Refund Policy

Once we receive and inspect your return, we will notify you of approval or rejection.

  • Approved refunds are processed to the original payment method within 10 business days
  • Banks or card providers may take additional time to reflect the refund

If 15 business days have passed since approval, contact us at abdullah.sony91@gmail.com

Late or Missing Refunds

 Sale items are non-refundable

Shipping

  • Return shipping costs are customer’s responsibility
  • Shipping charges are non-refundable
  • Return shipping cost may be deducted from your refund
  • Delivery time for exchanged items may vary by location

Need Help?

For any questions or clarification regarding returns or exchanges:

Our Services

✅ Free Shipping on orders above Rs. 1000
📞 24/7 Customer Support: 0309-2133458
🚚 Fast Delivery: 2–3 working days
🔒 Secure Payments: 100% safe and secure checkout